MSPbots.ai
Reggae Jazz Laban is currently the Client Success Team Lead at MSPbots.ai. Previously working as a Customer Success Manager at Backdrop and Ekahau. Laban's extensive experience also includes being a Project Management Officer at Accenture, specifically working as a PMO for Google. Laban holds a Bachelor's degree in Registered Nursing/Registered Nurse from Chinese General Hospital College of Nursing and Liberal Arts. In the role of Client Success Team Lead, Laban is responsible for enhancing client relationships, promoting customer engagement, and ensuring the overall satisfaction of clients through effective communication and problem-solving strategies. Additionally, Laban collaborates with internal teams to optimize customer experiences and drive client retention.
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MSPbots.ai
MSPbots is the market leader in proactive intelligence solutions for MSPs. Providing customized BI widgets, dashboards, and innovative apps to streamline daily responsibilities. With our solutions, we generate trackable metrics, send instant messages with issue explanations and resolution steps, and escalate recurring issues to managers for immediate action. MSPbots is dedicated to providing data-driven process automation to enable the growth and scalability of MSPs. To learn more visit https://MSPbots.ai/.