Mohammad Hossein Keynia

Mohammad Hossein Keynia has extensive experience in customer operations and management within the telecommunications sector, currently serving as General Manager of Customer Operations at MTN Irancell since June 2006. Keynia has held various senior management roles, including Senior Manager of Customer Relationship for both GSM and WiMAX divisions, overseeing multiple call centers and back office teams, with a focus on achieving key performance indicators and enhancing customer service. Prior experience includes customer support management at Rasa Co., where responsibilities spanned product installation and training. Keynia holds a Bachelor’s Degree in Software Engineering from Qazvin Azad University, a Master’s in Business Management with a focus on E-Commerce from Mehr Alborz University, and is currently pursuing a PhD in Business, Management, Marketing, and Related Support Services at Islamic Azad University.