Festus Yamah

Festus Yamah has extensive experience in customer service and operations management, currently serving as the Manager of MTN Connect Store/Service Center at MTN Nigeria since February 2012. Key responsibilities include handling customer complaints, managing teamwork productivity, supervising an outbound call team, and preparing various reports. Previously, Festus held the position of Supervisor for MTN Online Customer Care from August 2010 to December 2011, focusing on agent supervision and customer query resolution. Prior experience includes working as Operations Manager at Awesome Energy Ltd., where oversight of depot representatives and transaction operations occurred. Festus is pursuing a Master’s degree in Business Administration and Management at the University of South Wales.