Safiya Maha

Safiya Maha is an accomplished Regional Customer Operations Manager at MTN Nigeria since January 2018, focusing on driving sales of electronic recharge and enhancing the adoption of mobile financial services across the northeastern region. Safiya has successfully increased regional revenue from N921M to N1.2B year-over-year and established a robust customer service framework aimed at improving turnaround times. Educational qualifications include an MBA in Business Administration from the University of South Wales, a short course in Digital Marketing from Lagos Business School, a Bachelor's degree in Business Administration from the University of Sunderland, and a Master's in Human Resources Management from the National Open University of Nigeria, along with a PGDM from Abubakar Tafawa Balewa University.