MS

Monika Slack

Operations - Support Team Manager at MuchBetter

Monika Slack has a diverse work experience spanning across different roles and industries. Monika'smost recent position was with MuchBetter, where they served as the Operations - Support Team Manager since February 2022. Prior to that, they held the role of Operations Team Lead from February 2021 to February 2022 and was a Customer Experience Coordinator from September 2020 to February 2021. Monika joined MuchBetter as a Customer Experience and Support team member in February 2018 and worked in that role until September 2020.

Before joining MuchBetter, Monika worked at CASAMUNDO, where they held various positions. Monika was a Team Leader in Service Center and Team Coach from January 2016 to April 2017, a Customer Service Specialist and Team Coach from August 2015 to January 2016, and a Customer Service Representative from November 2014 to August 2015.

Monika also has experience in further education, having worked at IBB Stuttgart as Weiterbildung / Further education employee from May 2014 to August 2014. Prior to that, they worked as a Recruiterin International at Pracht&Pracht GmbH from November 2013 to February 2014 and as a Recruiterin at von Caprivi GmbH from July 2012 to October 2013.

Monika began their career as a Deutsch- und Englischlehrerin (German and English teacher) at Centrum Doradztwa i Informacji dla Romow w Polsce from October 2010 to June 2012.

Monika Slack completed their Bachelor's degree in Applied Linguistics at Adam-Mickiewicz-Universität in Posen (Polen) from 2007 to 2010. Monika then pursued a Master's degree in Applied Linguistics at the same university from 2007 to 2012. Additionally, they attended the University of Stuttgart from 2010 to 2011, focusing on Applied Linguistics and German studies.

Links

Timeline

  • Operations - Support Team Manager

    February, 2022 - present

  • Operations Team Lead

    February, 2021

  • Customer Experience Coordinator

    September, 2020

  • Customer Experience and Support

    February, 2018