Mudflap
Kiana Melendez has a diverse work experience spanning different industries. In 2015, they worked as a Reservation Department Lead Agent at Advantage Rent A Car, where they mentored junior team members and was recognized for exceptional shift performance. From 2016 to 2022, they were a CS Guest Specialist at Booking.com, handling customer inquiries, complaints, and providing appropriate solutions. In 2018, they joined the US Army, where they underwent training in becoming a U.S. Army Soldier, engaged in physical fitness training, and effectively communicated situation reports for training purposes. Currently, since 2022, Kiana has been working as a Customer Support Specialist at Mudflap, where they assist customers with fuel purchases, provides exceptional service, and develops an expert understanding of the Mudflap product.
Kiana Melendez obtained a Certification in Medical/Clinical Assistant from Florida Technical College from 2016 to 2017. In addition, they have obtained several certifications, including an English Proficiency Certification from EFSET in July 2022, as well as certifications in time management and working from home from LinkedIn in November and December 2021. Kiana also obtained a summary certification from LinkedIn in December 2021 titled "15 Secrets Successful People Know about Time Management".
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Mudflap
When an operator stops at a Mudflap network truck/fuel stop, when there they open the Mudflap app and select the fuel stop where they want to fuel. One tap of a button will then "generate a fuel code -- it's a numeric code unique to you and that particular truck stop," Desai said. That code is then what you show to the fuel deskclerk, and how they ID you as a Mudflap customer, turning on the pump for you. Then, essentially, you're done. Mudflap was established in 2016 by Sanjay Desai in Palo Alto, California.