Bilingual Store Operations Manager

A BIT ABOUT YOU Straightforward, responsible, and factual, you thrive in – and love contributing to – a culture that values efficiency and detailed work. While you prefer to be deep in the details, you don’t lose sight of the big picture and accomplishing the goal at hand. You’re always looking for strategic, data-driven approaches to improve what you’re doing, and you appreciate change when it helps you and your team better meet your shared goals.    A BIT ABOUT US We like plants, people, and beautiful spaces. John Mulhall came to Omaha in 1953 to landscape, and now, three generations later, we’re as committed as we’ve ever been to making Omaha a more beautiful place to live. Today we’re a team of a few hundred people, but our focus remains the same: working together to engage our community and share our passion for the beauty of the natural world. And we have fun doing it.   A DAY IN THE LIFE As the leader of our Store Operations team and a member of the Garden + Home Senior Leadership Team, you’ll report to the Head of Mulhall’s Garden + Home. You’ll be accountable to the outcomes of all things related to Store Operations, including managing salesfloor sets, customer pickup, receiving, and payroll and scheduling – all in line with our vision to be the most loved plant shop in the country.   YOUR IMPACT o   Lead and manage a large team, modeling what it means to be a manager in line with our Purpose, Vision, and Core Values o   Model what it means to be an LOD our entire team can depend on through consistent touring, using your tools, and helping solve problems as they arise o   Manage a wide variety of projects including salesfloor and event sets, ad-hoc projects, and daily cleaning checklists using established principles and methods to reach key goals and reinforce daily processes o   Maintain a working understanding of the complete Customer Pick-Up process, including staging, plant maintenance, customer loading, and customer billing o   Own our logistics processes by maintaining a working understanding of receiving, salesfloor replenishment, and customer deliveries   WHAT WE’RE LOOKING FOR o   3+ years of experience managing a team o   3+ years experience in retail or a related field o   Bilingual in Spanish and English required o   Strong organizational, time-management, and multi-tasking skills o   A natural leader as comfortable with praise as they are with candid, critical feedback o   The ability to manage multiple, competing priorities with a consistently positive response to pressure o   An uncompromising eye for organization and customer experience   WHAT WE OFFER o   An inclusive, passionate, and fun work environment o   The opportunity to grow your career in concert with the natural world o   The opportunity to make a meaningful impact on our business and community o   An amazing discount on all the plants and plant things you love o   Competitive pay and access to a full benefits package including 401(k), 401(k) match, PTO, paid holidays, medical, vision, dental, paid family leave, company-paid short-term disability, an Employee Assistance Program for free and confidential mental health, legal, and financial services, referral bonuses, Health Savings Account (HSA) and Flex Spending Account (FSA) options, pet insurance package options, wellness partnerships, community membership partnerships, and retail discount partnerships