Sandra Franco Ascencio

Sandra Franco Ascencio has extensive experience in customer service roles, with a focus on creating and developing customer service areas, monitoring and resolving complaints, and designing customer experience journeys. SANDRA has worked in various companies, including Mundo Joven Travel Shop, ampersand, and Centro Médico ABC. In their most recent role as Gerente de atención a clientes at Mundo Joven Travel Shop, SANDRA has been instrumental in implementing NPS methodology, managing real-time complaints on social media, and organizing mystery shopper evaluations. Throughout their career, Sandra has demonstrated a strong commitment to customer satisfaction and excellence in service delivery.