Musician's Friend
Heather Macdonald is an experienced eCommerce Operations Manager currently working at Musician's Friend since November 2020, following a role as an eCommerce Operations Specialist. Prior to this, Heather held the position of Marketing and Project Manager at Golden Hippo Media, where responsibilities included managing marketing campaigns for 28 brand clients within the beauty, health, wellness, and supplement sectors, and overseeing a core Project Management team aimed at generating $5-$8 million in monthly revenue. Heather has also worked as a Spa Concierge at Waldorf Astoria Spa, Endoscopy Technician at Granite Peaks Endoscopy, and Mental Health Assistant at Eaton Alliance, among other roles. Heather earned a Bachelor of Science degree in Biology from San Diego State University.
Musician's Friend
At Musician's Friend, we know the importance of getting gear that's the best fit for you. Whether you're on the couch or on the road, we understand that your set-up should be uniquely yours. Our goal is to help you find exactly what you want by providing a custom-tailored shopping experience that reflects your musical journey and interests, resources to help you choose the perfect gear and a helpful community that's always there to answer any questions you have. A Brief History Musician's Friend was founded in 1983 by Rob and DeAnna Eastman. Newly married, the Eastmans financed the start up with a $5000 loan from Rob's parents and ran the business out of their suburban California garage. Our first catalog was just a simple two-color flyer offering discounted guitar strings and a handful of other accessories. With a combination of hard work and intimate knowledge of the music business, things quickly changed. We were among the earliest catalog marketers of music gear and the first to focus on rock-band gear, so we experienced amazingly rapid growth. Today, we offer the most comprehensive selection of products in the music business. We provide unparalleled service from our distribution center in Kansas City, a 300+ person call center in Salt Lake City and our musician-friendly web site. We’ve come a long way from our dairy barn. Today we have multiple locations around the U.S. to provide quick delivery and excellent customer service. Our corporate headquarters is based in sunny Westlake Village, CA. Our two support centers reside in Salt Lake City, Utah, and Indianapolis, Ind. Finally, our 700,000 ft distribution center is in Kansas City, MO.