At Musician's Friend, we know the importance of getting gear that's the best fit for you. Whether you're on the couch or on the road, we understand that your set-up should be uniquely yours.

Our goal is to help you find exactly what you want by providing a custom-tailored shopping experience that reflects your musical journey and interests, resources to help you choose the perfect gear and a helpful community that's always there to answer any questions you have.

A Brief History
Musician's Friend was founded in 1983 by Rob and DeAnna Eastman. Newly married, the Eastmans financed the start up with a $5000 loan from Rob's parents and ran the business out of their suburban California garage.

Our first catalog was just a simple two-color flyer offering discounted guitar strings and a handful of other accessories. With a combination of hard work and intimate knowledge of the music business, things quickly changed. We were among the earliest catalog marketers of music gear and the first to focus on rock-band gear, so we experienced amazingly rapid growth.

Today, we offer the most comprehensive selection of products in the music business. We provide unparalleled service from our distribution center in Kansas City, a 300+ person call center in Salt Lake City and our musician-friendly web site.

We’ve come a long way from our dairy barn. Today we have multiple locations around the U.S. to provide quick delivery and excellent customer service. Our corporate headquarters is based in sunny Westlake Village, CA. Our two support centers reside in Salt Lake City, Utah, and Indianapolis, Ind. Finally, our 700,000 ft distribution center is in Kansas City, MO.

Music

Retail

Musician's Friend

Rob Eastman

Tracy Hanks

Paul Porter

Neil Olsen

Doug Thorne

Benjamin Johnson

Taz Schriver

Scott Tesar

Heather MacDonald

The Support and Customer Service team at Musician's Friend is dedicated to ensuring a seamless and personalized shopping experience for every musician. This team handles technical support, assists with application-related queries, and provides general customer service to help clients find the perfect gear for their unique needs. With roles like Technical Support Professionals and Customer Service Representatives, they deliver exceptional service and maintain the company’s reputation for excellence through each interaction.

Support and Customer Service

Ecommerce and Retail Operations

Analysis and Operations Team

Support and Customer Service

About

Team members

Other teams at Musician's Friend

Ecommerce and Retail Operations

Analysis and Operations Team