Elena Zorkova

Elena Zorkova has a wealth of experience in customer service and sales. Elena began their career in 2008 as a Travel Agent at Alina Ltd, where they coordinated and booked hotel and air accommodations, ensured traveler satisfaction, and tracked client and market feedback into the system. In 2009, they became a Barista at Waves Coffee House, where they coordinated clientele and activities, prepared beverages for over 10,000 customers in an 8 month period, and created a positive and hospitable environment by providing personalized customer service. Elena also volunteered with the Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games in 2009. In 2010, they became a Sales Associate at GUESS ACCESSORIES, and a Host at Sochi Russian House in Vancouver, BC. In the same year, they also became a Customer Service Representative at Diverse Group, where they answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns. In 2012, they became a Leasing Agent at Shanghai Rentals, where they established relationships with prospective residents, renters and owners, toured prospects through units for lease, and communicated to prospects in person, over the telephone and/or in writing the size and layout of rooms, available facilities, location of shopping centers, services available, and terms of lease. Elena also became a Sales Representative at Mio Espresso, where they sold consultatively and made recommendations to prospects and clients of the various coffee service solutions that company offers to their business issues. Finally, in 2013, they became a Senior Property Consultant at Habitat Shanghai, where they searched open listings to find properties, showed listings and properties to potential tenants, and assisted tenants with any after sales requests and issues. In 2017, they became an Administrative Manager at Mute International, where they planned and coordinated administrative procedures and systems and devised ways to streamline processes. Elena also ensured the smooth and adequate flow of information within the company to facilitate other business operations, and managed schedules and deadlines.

Elena Zorkova has an education history that spans from 2002 to 2011. Elena studied Office Management at Vladivostok State University of Economics and Service from 2002 to 2007, earning a Specialist degree. Elena then attended ENGLISH BAY COLLEGE from 2008 to 2009. Finally, from 2009 to 2011, they attended Canadian College and earned a FITT Diploma and Co-op in International Trade.