Mutual of Omaha
Kate Rannells is a seasoned professional in business systems and customer experience, currently serving as Manager of Business Systems at Mutual of Omaha since September 2023. Rannells has extensive experience with PayPal, where tenure from June 2007 to September 2022 included roles such as Senior Manager in Customer Experience, achieving a 10% reduction in customer complaints and generating over $20 million in revenue. Rannells also contributed significantly to business enablement and operational excellence, leading teams to define strategic plans and improve customer experiences across multiple global contact centers. Earlier career experience includes data modeling at First National Bank of Omaha, complemented by an MBA from the University of Nebraska at Omaha and a BA in Business Management from the University of Nebraska-Lincoln.
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