Karen Augustus

Karen Augustus has over 20 years of customer service experience in various roles. Currently serving as a Customer Service Representative at Mutual Trust Financial Group since December 2013, Karen effectively addresses coverage inquiries and changes with a focus on helpfulness and accuracy. Previously, Karen worked at Verizon Business from August 1999 to December 2012 as a Sr. Coordinator in Customer Service, where responsibilities included delivering support for audio and teleconferencing services, demonstrating thorough issue assessment and timely resolution capabilities that consistently exceeded service level expectations.