Stefan Den Hartog

Stefan den Hartog is a seasoned service management professional with extensive experience across various industries. Currently serving as a Service Manager at Independent Health Insurance Funds since April 2024, Stefan focuses on improving customer service management approaches. Prior to this role, Stefan was a Management Consultant at Kapato since January 2011, specializing in service management and project management. Previous positions include Service Manager at Mediahuis nv, where Stefan implemented ITIL-aligned service management processes, and Senior Service Designer at Sibelco Group, working on customer-oriented solutions. Stefan also held the role of Project Manager at Telenet, overseeing major migration projects, and served as a Service Management Expert at ING, designing and executing business service delivery management. Stefan's early career included roles at CAW Het Welzijnshuis, Synopse Consulting, Fortis Investments, and Procter & Gamble. Stefan holds a Master's degree in Sociology of Labour and Organization from KU Leuven and has pursued education in ITIL and service management from 2001 to 2021.