Tess Bjorgen

With over two decades of experience, MVD Express provides licenses/Real ID, titles, registrations, call center support and dealer services to over 300,000 customers annually through our Retail, Commercial and Support Divisions. As the leading third-party agent and partner for the State of New Mexico, we understand the tight financial circumstances in which jurisdictions must operate and the increasing need for additional flexibility in managing all growth and overflow scenarios. Our deep understanding of industry issues inspires us to design better solutions while maintaining a culture of continuous improvement that fosters efficiency, transparency, and accountability. • Omni-channel service model that has capability to serve both consumer & commercial clients • Call Center & Help Desk Support • Advising & Consultation for all Motor Vehicle & Licensing Operations • RFP Development • Modernization Support WHAT WE DO: We provide License, Real ID, Title and Registration services via a network of specialty retail locations throughout New Mexico. Our large market share of 300,000 repeat customers is ensured by our fourteen-minute average wait time and expert employees who are extensively trained in providing top-notch service that is effective, fast and friendly. To hold our team of knowledgeable employees accountable, we use effective leadership, audit procedures, state-of-the-art training specifically designed and tested for motor vehicle & license services and “target-to-fix” technology to help improve our customer focused service. • Retail Division with 10+ brick & mortar locations across New Mexico • Commercial Division with start-to-finish title tracking through TRACER, our proprietary dealer platform that speeds up the titling process • Call Center & Support team that handles approximately 30,000 calls each month