Gemma Caudell

Gemma Caudell is an experienced Service Desk Analyst at MVP Health Care since May 2016, providing exceptional customer service and technical support, including troubleshooting IT issues, password resets, and managing ticket assignments. Prior experience includes roles as an E-Support Representative and Desktop Support Technician, where Gemma effectively handled customer inquiries and technical challenges. Gemma's technical proficiency spans various software including Avaya, Tivoli, and Remedy. Educational qualifications include a Bachelor of Science in Cybersecurity from Utica University, an AAS in Systems Network and Administration from Hudson Valley Community College, and an AS in Graphic Design from Austin Community College.