Karl Angelo Layug Peña

Karl Angelo Layug Peña is an experienced professional with a diverse background in customer service, recruitment, and training. Currently serving as a Placement Consultant at My Mountain Mover since October 2023, Karl's previous roles include Team Leader at Newcross Healthcare Solutions and Customer Service Team Lead at American Express. At American Express, Karl demonstrated strong leadership by managing teams, attaining compliance, and improving overall satisfaction metrics. Karl has also worked as a Learning Specialist and Trainer, facilitating training sessions and mentoring colleagues, leading to significant certification rates and promotions within teams. Karl's career began as a Customer Service Representative at Convergys Philippines, following a Bachelor of Science degree in Registered Nursing from San Beda College.