My Plan Manager
Kerry O'Shea has extensive experience in management and operations, currently serving as Manager Business Improvement at My Plan Manager since February 2020, where previous roles included Operations Support Manager and Service Delivery Manager. Prior positions include Customer Service & Client Reporting Manager at HPS from December 2017 to February 2020, Operations Manager at First Mortgage Services from November 2014 to December 2017, Customer Care Call Centre Manager at William Demant from October 2013 to October 2014, and Contact Centre Manager at Westpac from July 2008 to October 2013. Kerry's career also includes a role as Customer Sales and Service Centre Manager at AGL Energy and Operations Manager at Optus. Academic background includes attendance at Kildare College from 1975 to 1978.
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My Plan Manager
My Plan Manager is the National Disability Insurance Scheme (NDIS) ‘un-complicator’ to tens of thousands of NDIS participants across Australia. Established in 2014, we were the first in the market to do what we do – support people with disability to get the most out of their NDIS plans – and today, we’re the largest and most experienced provider in the country. Our mission is to create an inclusive Australia where everyone has the opportunity to reach their full potential, and our people recognise that the best outcomes are achieved when we work in partnership with our clients, their support coordinators, and wider networks. Our values centre around being kind, genuine, innovative and inclusive, and drive everything we do.