mycar
Adele Coswello is a seasoned executive with extensive experience in finance and customer relations across various industries. Currently serving as the Chief Customer Officer at mycar since November 2018, Adele oversees customer interactions across 270+ stores and online, spearheading the "Care Beyond the Car" CX initiative. Prior to this, Adele held the CFO position at both mycar and Kmart Tyre & Auto, where responsibilities included restructuring national networks and embedding effective business strategies for improved efficiency. Adele's career began with roles at Deloitte and Moore Global, progressing through significant positions at EMI Music, Credit Suisse, and Bunnings, showcasing a strong background in financial accounting and management. Educational qualifications include a Bachelor of Business in Accountancy from RMIT University and an Advanced Diploma of Management from the Australian Institute of Management.
mycar
mycar is one of Australia’s largest names in the automotive industry. With over 275 stores across Australia, mycar provides a full range of automotive services including scheduled servicing, tyres, brakes, suspension, batteries and general mechanical repairs. Each store is run by a dedicated team of trained technicians and is an important part of the local community. Without a doubt, our biggest investment is in our most valuable resource – our team. We're proud to train our team to new and higher industry standards in service quality. With over 1,300 employees nationally, we’re one of the largest employers in the automotive service and repair industry, and we’re also the largest single employer of apprentice motor mechanics in Australia. mycar’s vision is to be the team of auto experts famous for customer care, and mycar is committed to setting new standards of service excellence for the industry. Our focus is to meet customers needs, no matter what car they drive – petrol, diesel, hybrid, electric, or any clean fuels of the future. Maybe we sound a little familiar. If we do, it’s because you used to know us as Kmart Tyre & Auto Service. We’ve been around since 1969, as part of the Wesfarmers group of companies, and operated as Kmart Tyre & Auto Service until 2019, when we rebranded to mycar following the sale to Continental A.G.