Joe Failla is an experienced technology professional specializing in infrastructure, hosting, and service support management, currently serving as the Infrastructure/Hosting and Service Support Manager at MYER since August 2016. Joe has a strong background in implementing and operating cloud services, automation, and mobility solutions, while ensuring quality service delivery and managing escalation processes with 3rd party vendors. Prior experience includes roles at IBM Global Services as Service Delivery Manager for MYER and Victoria Police/Toyota, focusing on service delivery management, customer relationship management, and audit compliance. Joe's career also includes technical leadership positions at Toyota, Westpac, and the Bank of Melbourne. Joe holds an Associate Diploma of Business in Computer Programming from Kangan Institute.
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