Shayne Cherian

Shayne Cherian Sam possesses extensive experience in product support and client coordination, currently serving as a Senior Product Support Analyst at myKaarma since November 2021. In this role, Shayne contributes to the development and strategic direction of the Operations Team while assisting users with queries and troubleshooting. Previously, at IMBA Medical Inc., Shayne worked as a Junior Business Analyst focused on onboarding new clients, managing user accounts, and providing first-level support. Shayne also has experience in technical support from a co-op position at the University of Waterloo, where system performance improvements were implemented. Educational qualifications include a Bachelor of Science with a Management Minor from the University of Waterloo, completed in 2021.