Paul Roy

Paul Roy is an experienced professional in customer support and technical management, currently serving as an Escalation Manager at N-able since October 2022. In this role, Paul manages escalations from Elite Plus and Premium customers, focusing on critical product-related issues and facilitating cross-department collaboration to resolve them. Prior experience includes roles as Supervisor of Customer Solutions at Univar Solutions, Supervisor of Technical Support at Spectrum, and Customer Care Coaching Specialist at JCPenney. Paul has also held various positions at SolarWinds MSP, where responsibilities ranged from Technical Support Representative to Technical Support Manager. Earlier career highlights include roles as Senior Systems Analyst at Fidelity Investments and Broker/Dealer Support at PFPC Global Fund Services. Paul completed education at Mount Wachusett Community College in 1999.