Ayal S. is a seasoned professional currently serving as the Business Operations Manager for Investments at N26, overseeing a high-performing team focused on crypto and stocks & ETFs products since March 2023. Ayal previously held the position of Customer Strategy & Operations Manager at Taxfix, where two key strategic projects were led, including a significant change in the customer service ticketing system and the establishment of customer insights processes. Prior experience includes roles as a Project Manager & Paralegal at PayPal, where Ayal focused on litigation and settlement agreements, and as a Customer Success Manager at Scorable, contributing to customer relationship management strategies. Ayal's tenure at PayPal also included roles as a Business Analyst and Senior Complaints Specialist, concentrating on resolving complex financial and legal claims. Ayal began a professional career in operations support at Cal and Isracard, holding technical and customer service positions. Ayal is educated in legal assistance from CILEX Law School and has studied at Frankfurt University of Applied Sciences.
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