Eric Kennefick is a seasoned professional in customer service operations with extensive experience in managing workforce management teams. Currently serving as Senior Manager of Customer Operations at N26 since February 2017, Eric has demonstrated strong leadership by building a workforce management team from one to fifteen specialists and successfully implementing WFM software, while maintaining a precise contact forecast. Previous roles include various leadership positions in customer service and workforce management at JUCY Group, Amazon UK, and EETech, alongside a foundational Bachelor's degree in Business, Management, and Marketing from Munster Technological University.
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