Ileana Daniela Pinales

Ileana Daniela Pinales has extensive experience in CRM and programming, currently serving as an Analista CRM Dynamics at Nacion Servicios Grupo BNA since July 2013, where responsibilities include analysis, design of new requirements, unit testing, and documentation for CRM Dynamics 2013. Previously, Ileana held the position of Analista programador Sharepoint, focusing on similar analysis and documentation tasks for Sharepoint tools. Earlier career experience includes working as a Cajero bancario at Global Exchange from October 2010 to July 2013, managing foreign currency transactions and training new cashiers. Ileana's educational background includes a degree as an Analista Programador from Universidad Tecnológica Nacional and various courses in CRM Dynamics, Community Management, and programming, enhancing expertise in customer relationship management and software development.