Susanne Hermelink

Susanne Hermelink is a SAFe certified Scrum Master at the National Association of Insurance Commissioners (NAIC), where the role has been held since October 2017. Previously, Susanne served as Sr. Product Lead and AdaptiveRx Program Director at Decision Resources Group, managing training, quality assurance, and production support teams while addressing client concerns. Early career roles include Project Manager, Data Analyst, Systems Analyst/Project Planner, and Senior Analyst III in various companies, including Paximus, TouchNet Information Systems, and the Federal Reserve Bank of Kansas City. Susanne began professional tenure at NAIC as Sr. Business Systems Analyst, focusing on agile software development for healthcare plan management. Educational qualifications include a Master's degree in Economics from Oklahoma State University and a Bachelor of Applied Science in Economics from Missouri State University.