Mourad Bensmail

Mourad Bensmail possesses extensive experience in information technology operations and support, currently serving as Team Lead of Information Technology Operations at NAKILAT since January 2023, where responsibilities include managing IT service desk staff and standardising support services. Prior to this role, Mourad held various leadership positions, including Team Leader of IT Support at Sidra Medicine from January 2014 to June 2024, where duties encompassed supervising service desk activities and improving user satisfaction through effective incident resolution. Previous roles include IT Engineer at Sidra Medical and Research Center, Storage Netapp Support/Deployment Engineer at Diyar Middle East, and IT Support Engineer at multiple organizations including Audit Bureau Qatar and Al Rayyan Satellite Channel. Mourad holds a Bachelor of Science in Electronics and Telecommunication Engineering Technology from Université Aboubekr Belkaid.