Terry Nganga

Terry Nganga currently works at NALA since September 2022 as Support and Operations, previously with NCBA Group from March 2017 to November 2021. At NCBA, Terry served as a Customer Service & Sales Supervisor, where responsibilities included analyzing and resolving customer technical issues, mentoring and training new employees, and identifying business opportunities. Additionally, as a Customer Service & Sales Representative, Terry managed daily responsibilities, met deadlines, and oversaw calls for digital banking platforms to assist customers.