Vasyl Bratchenko

Vasyl (Billy) Bratchenko has extensive work experience in customer support, particularly in the technical hosting field. Vasyl (Billy) has held various roles at Namecheap, Inc and ZONE3000. Starting in 2012, they worked as a Hosting Customer Support Specialist, providing technical assistance to customers through chats/tickets and resolving their issues effectively. Vasyl (Billy) then progressed to the role of Hosting Customer Support Supervisor, where they were responsible for training and developing new personnel, maintaining resources, and assessing trainee growth. Later, they served as the General Manager of Hosting Customer Support and Head of Customer Support, Technical, demonstrating their leadership abilities and overseeing the customer support department. Throughout their roles, Vasyl consistently exhibited strong technical skills, problem-solving abilities, and a commitment to customer satisfaction.

Vasyl (Billy) Bratchenko pursued their education in the field of transportation operation control. Vasyl (Billy) began their studies at the Kharkiv State Academy of Railway Transport in 2004 and completed their Bachelor of Technology (BTech) degree in this field in 2008. Following that, they furthered their education at the same institution and obtained a Master of Engineering (MEng) degree from the Faculty of Transport Operation Control in 2009.

In addition to their formal education, Vasyl has also obtained several certifications related to cPanel and WHM. In January 2017, they achieved the cPanel & WHM Sales Professional certification from cPanel. Moreover, in August 2021, they earned the cPanel & WHM Administrator Certification (CWA), cPanel & WHM Sales Professional (CPSP), and cPanel Professional Certification (CPP), all from cPanel.