Dolly T. is a seasoned professional with extensive experience in customer operations and management consulting across various industries, including insurance, technology, and healthcare. Currently serving as the Director of Customer Operations at Napo Pet Insurance, Dolly has successfully led global operations through significant growth phases, implementing Six Sigma and Lean methodologies to enhance performance metrics. Previous roles include Director of Customer Support Operations at Slice Mobile, and Contact Experience Head at Amazon, among others. Dolly's background encompasses program management at Medallia, strategic consulting at Strategy& and PwC Advisory, as well as foundational experience in business analysis at Cook Medical. Dolly holds a Master’s degree in Information Systems from Indiana University and a Bachelor's degree in Electronics and Telecommunication from Maharashtra Institute of Technology.
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