Derek Fludzinski is an experienced customer support professional currently serving as the Customer Support Lead at Narmi, where the focus is on empowering financial institutions through innovative digital solutions. Previously, Derek managed a team of Customer Support Specialists at HubSpot, leading the launch of HubSpot Payments and mentoring new managers while emphasizing operations and culture. Derek's background includes roles at Jetsetter, Gilt Groupe, and Fordham University, where responsibilities ranged from operations management to game operations assistance. Derek holds a Bachelor of Arts in History from Colgate University and completed a Web Development Immersive program at General Assembly.
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