Charles Folsom

Charles Folsom has a diverse and extensive work experience spanning various roles in the customer success, customer experience, professional services, and project management fields.

Charles most recently served as the Head of Customer Success at Nash, where they focused on democratizing local delivery for businesses across different industries.

Prior to that, Charles held positions at Knock, where they were the Vice President of Customer Success and later became the Director of Customer Success. At Knock, they contributed to revolutionizing the home buying and selling process through innovative solutions.

Charles also worked at Aware Software as the Director of Customer Experience, where they were responsible for post-sales customer interactions. Charles achieved significant improvements such as reducing churn, enhancing CSAT, and streamlining support processes.

Before Aware Software, Charles worked at MobileMind as the Director of Professional Services, being responsible for building post-sales infrastructure and enabling technology integration in classrooms.

Charles started their career at Cloud Sherpas as a Senior Information Technology Project Manager, helping customers transition to the Google Apps for Business platform.

Lastly, Charles began their career at AirWatch as a Solutions Engineer, playing a pivotal role in implementing customer desires and developing unique solutions.

Overall, Charles Folsom has a proven track record of driving success for organizations through their expertise in customer success, customer experience, professional services, and project management.

Charles Folsom attended Georgia Tech Scheller College of Business from 2002 to 2006, where they earned a Bachelor of Science degree in Management.