Naima Ali

Naima Ali is a seasoned professional in service delivery management with extensive experience in the technology and telecommunications sectors. Currently a Cloud Service Delivery Manager at Nasstar since April 2022, Naima previously held the position of Service Delivery Manager at Conn3ct and Matsco Solutions, focusing on service improvement and performance analysis against SLAs. Prior experience includes roles as a Service Manager at Adapt (a Datapipe company), managing customer service support and a portfolio of accounts, as well as serving as a Retention Executive at Relish Broadband, where Naima played a pivotal role in building the Retention team and implementing processes. Naima holds a BA Hons degree in Television Production from Middlesex University.