Evan Shapiro is a Senior Data Analyst at Nasuni since September 2023, with prior experience at DraftKings Inc. as a Senior Business Data Analyst focused on Customer Experience and Fraud from June 2019 to September 2023. During this tenure, Evan collaborated with Data Science to enhance ticket categorization and utilized a Python script to optimize agent allocation in Zendesk. Additional responsibilities included automating the resolution of low-risk tickets and managing reporting processes in SQL and Tableau to improve departmental visibility. Earlier roles include a consultancy at 1TakeInterview, where strategic development and technical problem solutions were key projects, and an internship at Lokals, contributing to website development using the MEAN stack. Evan holds a Bachelor of Arts in Computer Science and Economics from Cornell University, obtained in 2019.
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