Jessica Dawson

Jessica Dawson currently serves as the Head of GenAI Product Strategy at NAB, a role commenced in February 2023, and has also held the position of Head of Channel Strategy & CX. Prior to NAB, Jessica gained extensive experience at Optus from January 2017 to February 2023, advancing through various roles including Director of Customer Research & Insights and Associate Director of Customer Sentiment & Insights. Earlier experience includes positions at Thomson Reuters Legal Australia, Telcoinabox, and engin Ltd. Jessica holds a Bachelor of Laws (LLB) and a Bachelor of Arts (BA) with a major in Media from Macquarie University, in addition to a Data Science credential obtained from the same institution in late 2021. Further education includes pursuing a CQIB in Professional Banking Fundamentals through FINSIA from February to July 2024.