Tom Fluegel

Tom Fluegel became NCQA’s chief operating officer in December 2012. He is responsible for all aspects of business planning and operations in support of the organization’s strategic plan.

Fluegel has more than 25 years of leadership experience in the healthcare industry. Prior to NCQA, he was COO of Dental Insurance at Coventry Health Care. From 1999–2008, he held diverse leadership positions within divisions of UnitedHealth Group, including two vice president posts, chief information officer, and senior vice president for Client Operations.

Previously, he directed group administration and sales activities at CIGNA, as well as acquisitions, integration, and operations at the California-based SafeGuard Health Enterprises.

Fluegel holds a BS in business administration from Washington University in St. Louis, and an MBA from the University of Miami.