Marlon Malonzo

Marlon Malonzo is an experienced Operations Specialist with a strong background in technical support and customer service. Currently employed at Percept Solutions as an Operational Specialist since July 2021, Marlon has a proven track record of providing exceptional inbound technical support for computer hardware and software. Prior experience includes a role as a Technical Support Specialist and Subject Matter Expert at Siemens Business Solutions from April 2009 to March 2011, where responsibilities included handling escalated tickets and offering guidance to agents on technical issues. Marlon holds a Bachelor of Science in Computer Engineering from the Polytechnic University of the Philippines, completed in April 2002. Recognized for excellent problem-solving and analytical skills, Marlon demonstrates a commitment to resolving customer issues and maintaining audit and control standards.