Leanne McLaughlin

Leanne McLaughlin brings extensive experience in customer contact and change management within the energy sector, currently serving as the US Director for Customer Contact at National Grid since July 2017. In this role, McLaughlin leads the execution of change management plans focusing on digital transformation and cultural shifts, ensuring user adoption and minimizing employee resistance across various project management methodologies. Prior to this, McLaughlin held the position of Manager for Learning & Development, overseeing a team dedicated to identifying organizational training needs and implementing development solutions. McLaughlin's career began at Spectrum, where various roles culminated in a Manager position in Operations and Training, collaborating with senior leaders to enhance employee performance through targeted training strategies. McLaughlin is an alumna of SUNY Polytechnic Institute.