Stefan Singh

Stefan Singh, PMP, specializes in product management and customer experience, currently holding the position of Product Manager at National Grid since April 2017. With a progressive career at National Grid, Stefan has also served as Lead Analyst and Senior Analyst, focusing on optimizing service levels and productivity in call centers through strategic analysis and performance management. Previous roles at Charter Communications and Rogers Communications emphasize expertise in workforce planning, forecasting, and real-time monitoring of contact center operations. Stefan possesses a Master's degree in Business Management and Leadership and a Bachelor's degree in Business/Commerce from CUNY School of Professional Studies, alongside early career experience as a Service Representative at GTT+.