Manager, Special Collections

Manager, Special Collections has been with the National Library of Jamaica since PIDG LB 4. Prior to that, they worked with HGS - Hinduja Global Solutions from July 2016 to November 2019 as a Brand Advocate. In this role, they provided customer support to international clienteles to manage their health insurance benefits, conducted research and provided advice about medical queries, analyzed and evaluated medical claims for processing, educated and sensitized international clienteles and healthcare providers about their benefit options, developed and maintained effective and cooperative working relations within and outside teams, assisted with the training of new staff members, met and maintained monthly customer service targets, and updated customer accounts by making detailed notes.

Before working with HGS - Hinduja Global Solutions, Manager, Special Collections worked with Simber Productions Limited from February 2014 to August 2014 as a Production Assistant. In this role, they conducted research on themes for various episodes of "The Susan Show" and "Kids Say", did production writing for episodes, planned and coordinated activities for pre- and post-production shoots, assisted cast members, and did report writing.

The educational career for Manager, Special Collections would be a BA in Language Communication and Society with a focus in Linguistics from The University of the West Indies, a Certificate of Competence in Job Readiness Train the Trainer from Vocational Training Development Institute, and a Master of Library & Information Science - MLIS from The University of the West Indies.

They are on a team with Manager, Audio-Visual & Micrographics - PIDG AR 6, Manager, Preservation & Conservation - PIDG AR 6, and Manager, Research & Information - PIDG LB 5. Some individuals on their team include Librarian 3 - PIDG LB 3, Librarian 3 - PIDG LB3, and Archivist - PIDG/AR4. Manager, Special Collections reports to Director, User Services & Conservation, GMG SEG 4.