Chantal M.

Chantal M. currently serves as the Visitor Experience Manager at National Museums NI, where responsibilities include developing customer service strategies and enhancing visitor experiences across four museums. Previously, Chantal held multiple roles at Lisburn & Castlereagh City Council, including Casual Operations Coordinator, Interim Area Manager, System & Resource Manager, Senior Retail and Administration Coordinator, and Casual Duty Officer. These positions involved managing large teams, overseeing multi-site operations, ensuring customer service excellence, and handling budget management. Chantal is pursuing a degree in Business Management at The Open University, with an expected completion date in 2025.