NRA's staff consists of highly trained and motivated revenue recovery specialists on duty Monday through Friday, including evenings, and Saturday mornings. NRA's recovery specialists are trained in the clients' industry and company backgrounds. We utilize extensive computerized databases and sophisticated telephony systems to maximize recovery efforts.

Our staff is directed by a strong people-oriented management team. The number of accounts in the recovery specialists queue is carefully managed and calls are silently monitored from time to time to ensure that the context and tone are best suited to maximize productivity. Meetings and seminars are held weekly to solve problems, offer suggestions and to provide on-going training. NRA's client base represents all aspects of the business community (healthcare, commercial, retail, utility, and governmental).

Commercial

Commercial Real Estate

Retail

National Recovery Agency

Steve Kusic

Abdullah V.

Banu Swetha Kothakonda

Roxanne Seibert

Madeleine Bambile

Digambar Chaudhari

Cathy Root

Remy Devarenne

Shantel Tracey

Steve K.

The Customer Support team at National Recovery Agency is dedicated to providing exceptional service to clients and facilitating smooth communication between recovery specialists and customers. This team addresses inquiries, resolves disputes, and ensures that clients receive timely updates on their accounts, while also handling essential administrative tasks to support the recovery process. By leveraging their specialized knowledge and extensive training, they enhance the overall client experience, contributing to successful revenue recovery outcomes.

Customer Support

Business Development

Customer Support

About

Team members

Other teams at National Recovery Agency

Business Development