Laura Edwards

Laura Edwards is an experienced professional in visitor operations and experience management, currently serving as the Visitor Operations and Experience Manager at the National Trust since October 2010. Responsibilities include overseeing visitor experience, managing car parking, facilitating visitor welcome, promoting memberships, and leading health and safety initiatives. Prior roles include Visitor Experience Manager and Assistant Visitor Services and Enterprise Manager, along with experience as Head of Events and Attractions at Bewl Water and Front of House and Operations Manager at The Hop Farm. Laura holds a NEBOSH General Certificate in Occupational Health and Safety and is dedicated to enhancing visitor engagement and safety.