Lieke Luttmer

Lieke Luttmer is an experienced executive specializing in digital strategy and customer experience, currently serving as Chief Customer & Commerce Officer at Nationale-Nederlanden since June 2019, where responsibilities include overseeing digital channels and customer experience for Dutch business units. Previous roles include Director E-commerce at Intergamma, where online revenue growth exceeded 300% during tenure, and Manager of Digital Development at ING Nederland, leading the development of digital channels for four million customers. Early career experience includes e-commerce management at Ahold and strategic consulting with Monitor Deloitte. Lieke Luttmer holds an MBA from INSEAD, an MPhil from the University of Cambridge, and a BSc from The London School of Economics and Political Science.