Ella Visser is an experienced professional in public policy and social development, currently serving as a researcher at De Nationale Ombudsman, focusing on citizen complaints regarding government services in housing and care since October 2021. Previously, Ella held positions at HLTsamen, including strategic policy advisor for social development and project leader, overseeing initiatives aimed at enhancing service delivery in the social domain. Earlier roles included senior policy advisor for youth in various municipalities and experience in organizational development with NGOs and the World Health Organization. Ella's academic background includes a degree in Health and Society from Wageningen University & Research and training in conflict management.