Olivia Kuo

Olivia Kuo is a seasoned professional with extensive experience in process management and analysis, currently serving as a Senior Analyst in Process Management at Nationwide Pet since June 2019. Olivia Kuo has demonstrated expertise in onboarding, managing billing transitions, and optimizing workflows, achieving 100% success in tracking tasks and reducing manual processes. Prior roles include Premium Processor II & III at Nationwide, where significant cost savings were realized through standardization and automation initiatives, and Software Configuration Analyst at ISD Corporation, where Olivia Kuo improved application build processes and quality metrics. A prior groupware analyst role at Edwards Lifesciences involved upgrading administration and support for global sales teams. Olivia Kuo began the career in helpdesk support and database management, holding a BA in Psychology from UC Santa Barbara.