Catherine O'Connell is a seasoned professional in customer experience and digital strategy, currently serving as a Senior CX Consultant at Nationwide since May 2025. Previously, O'Connell held the position of Personalization Lead for US Digital Experience at Franklin Templeton, where efforts were directed toward enhancing digital client interactions. A significant portion of O'Connell’s career was spent at Prudential Financial, where roles included Manager of Strategic Initiatives for D2C Startup and Retail Advice and Solutions, Product Owner for an agile team, and Customer Experience Specialist, among others, demonstrating expertise in project management, customer experience enhancement, and data-driven strategy. O'Connell's educational background includes a Mini-MBA in Digital Marketing from Rutgers Business School, a Master's in Marketing Practice from University College Dublin, and a Bachelor of Arts from Providence College.
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