Terri Johnson

Terri Johnson has an extensive background in operations and customer service, with over three decades of experience in the insurance and telecom industries. At National Interstate Insurance Company, Terri served as Vice President responsible for Customer Service, Policy Administration, and Billing & Collections before retiring to focus on social activism, travel, and volunteering for the Cuyahoga Valley National Park. Previous leadership roles include Director of Operations at CoreComm, managing multiple call centers and technician groups, and Director of National Customer Care at ICG Telecom, overseeing various aspects of customer service and retention. Additionally, Terri held the position of National Customer Service Manager at Telsource Corporation and Vice President of Operations at Capitol American Life Insurance Company, contributing significantly to operational efficiency and customer satisfaction across multiple departments. Terri holds a Bachelor of Science degree in Management and Administration from Indiana University Bloomington's Kelley School of Business.