Natterbox is an expert voice solution that's embedded and managed inside Salesforce. They help Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. 

Information Technology

Natterbox

Natterbox's headquarters in Croydon, United Kingdom

This department provides assistance and solutions to customers regarding products and services.

Customer Support

The Customer Success Team at Natterbox is dedicated to ensuring that clients maximize the value of the company's voice solutions within Salesforce. This team provides tailored support, guidance, and technical assistance, facilitating a seamless integration experience and driving customer satisfaction. They work collaboratively to enhance user experience, resolve issues, and foster long-term relationships, ensuring that clients can effectively personalize caller journeys and optimize productivity for their sales and service teams.

Customer Success Team

The Engineering and Technical Solutions team at Natterbox is responsible for the design, implementation, and support of innovative voice solutions that seamlessly integrate with Salesforce. This team collaborates closely with clients to customize and optimize their caller journeys, ensuring enhanced customer experiences and operational efficiency. They leverage their technical expertise to troubleshoot issues, develop new features, and continuously improve platform performance.

Engineering and Technical Solutions

The Sales and Alliances team at Natterbox is responsible for driving revenue growth through strategic partnerships and direct sales initiatives. This team leverages their expertise in voice solutions to engage Salesforce-first customers, showcasing how personalized caller journeys can enhance customer experience. By collaborating with global and regional partners, they aim to expand market reach and establish strong alliances that complement Natterbox's innovative offerings.

Sales and Alliances

The Customer Support and Services team at Natterbox is dedicated to ensuring an exceptional user experience by providing timely assistance and expert guidance to clients using the voice solution integrated within Salesforce. This team oversees platform operations, manages professional services, and directly supports customers through technical inquiries and business development efforts, all aimed at enhancing caller journeys and maximizing productivity for Salesforce-first companies.

Customer Support and Services

This department focuses on managing client relationships and ensuring customer satisfaction through effective account oversight.

Account Management

The Technology and Development team at Natterbox is responsible for designing and implementing innovative voice solutions within Salesforce to enhance customer interaction and streamline operations. They oversee software engineering, system integrations, and technical support, ensuring seamless functionality and continuous improvement of Natterbox's offerings to maximize user satisfaction and productivity for clients.

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Other teams

Customer Success Team

Engineering and Technical Solutions

Sales and Alliances

Customer Support and Services

Account Management

Technology and Development