Brendan Murtagh

Brendan Murtagh is a seasoned professional with extensive experience in customer service and operations management within the banking sector. Currently serving as the Head of Customer Service Model at NatWest Group since February 2018, Brendan is responsible for designing and implementing customer service strategies for various business segments while focusing on digital solutions and AI integration. Prior roles include Leadership positions at RBS, where Brendan oversaw performance management for a large customer service organization and developed global customer experience strategies. Brendan's career began at Ulster Bank, where significant contributions were made in service improvement and project management. Brendan holds an MBA from The PowerMBA and a BSc in Marketing from Ulster University.